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    Archives

    Tag Archives for: "recovery"
    What a $1 Billion+ Drop in Stock Taught United Airlines
    By admin
    In Crisis Management, In the News, Public Relations, Reputation
    Posted April 12, 2017

    What a $1 Billion+ Drop in Stock Taught United Airlines

    The shock waves caused by United Airlines’ forcible eviction of a passenger from an overbooked flight have been heard around the world. But somehow they’ve bypassed the board room of United Airlines.

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    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up
    By admin
    In Crisis Management, Reputation
    Posted March 15, 2017

    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up

    Some crises are meant to be embraced. What started out as an “oops” can actually turn into an opportunity. The screw-up at the Oscars is a great example and a good lesson in reputation recovery [...]

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    End-of-Year Crisis Review – Lessons from 2016
    By admin
    In Crisis Management, In the Media, Public Relations, Reputation
    Posted December 6, 2016

    End-of-Year Crisis Review – Lessons from 2016

    The year 2016 was a head-scratcher. Nothing went as expected. Elections in the US and Britain left pundits with open mouths. A product that took the social media world by storm – Vine – is headed [...]

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    The Presidential Election and the Stories We Tell Ourselves
    By admin
    In Crisis Management, Reputation
    Posted October 14, 2016

    The Presidential Election and the Stories We Tell Ourselves

    Here’s one pillar of truth that will be left standing in the wreckage of the 2016 Presidential campaign: We believe anything that fits in with what we think we already know. Think of it as the [...]

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    Too Much Joy About Brian Williams
    By Andrea Obston
    In Crisis Management, Reputation
    Posted February 17, 2015

    Too Much Joy About Brian Williams

    There’s been entirely too much joy floating around about Brian Williams’ fall from grace. Folks are either wagging their fingers, fashioning comedic spin-offs or looking for ways to newsjack the [...]

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    A Pat on the Back for KFC from This Vegetarian
    By Andrea Obston
    In Crisis Management, Public Relations, Reputation
    Posted June 20, 2014

    A Pat on the Back for KFC from This Vegetarian

    KFC did the right thing when it attempted to make things right after one of their managers asked a 3-year old and her grandmother to leave because the child's scarred face with disturbing the [...]

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    Hello GM – You Can’t Rebuild Your Reputation Until We Hear a Real Apology
    By Andrea Obston
    In Crisis Management, Public Relations, Reputation
    Posted June 6, 2014

    Hello GM – You Can’t Rebuild Your Reputation Until We Hear a Real Apology

    GM can't recover from its crisis until it starts with an apology.

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    Use Your Employees as Community Ambassadors During Crisis Recovery
    By Andrea Obston
    In Crisis Management
    Posted April 30, 2014

    Use Your Employees as Community Ambassadors During Crisis Recovery

    When crisis hits, your employees suffer.  When it’s time for recovery they are your most powerful weapon.  The LA Clippers provided us with the most recent and dramatic proof of that.  When the [...]

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    Crisis Recovery Lessons from Richard Sherman
    By Andrea Obston
    In Crisis Management, Reputation
    Posted January 22, 2014

    Crisis Recovery Lessons from Richard Sherman

    Today, Richard Sherman taught a class in crisis recovery. Yes, THAT Richard Sherman.  The Seattle cornerback who’s post-game, “I-am-the-greatest” rant drew so much criticism, showed us a [...]

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    What I Learned from Melissa Harris-Perry
    By Andrea Obston
    In Crisis Management, Reputation
    Posted January 6, 2014

    What I Learned from Melissa Harris-Perry

    Recovery Starts with an Apology.  And Melissa Harris-Perry’s recent apology showed us the way. If ever you want to see class, understanding and the right way to handle a misstep, I suggest you [...]

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