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Some crises are meant to be embraced. What started out as an “oops” can actually turn into an opportunity. The screw-up at the Oscars is a great example and a good lesson in reputation recovery [...]

Wrap up the year with our final two “What were you thinking?” moments and the lessons they have for all of us in business. Delta System Outages- Making The Best of a Bad Situation An August power [...]

This week’s posts cover crises that went from Rio to Silicon Valley to Canonsburg, Pennsylvania.  Strap on your seat belts for another ride through our Chronicle of Crises 2016.   Ryan [...]

Rio…those three letters say more about a troubled brand than just about any others. Whether it’s Zika, political corruption, athletes bowing out, flawed doping oversight or a tottering economy, [...]

If the NFL wants to recover its reputation they'll need to act off the field and do it now.

GM's Mary Barra shows the value of authentic apology in crisis recovery.

GM can't recover from its crisis until it starts with an apology.

Post-crisis recovery is all about monitoring the conversation, dealing with rumors, misinformation and lingering concerns.