7 Lessons for Managing Social Media Crises
Social media crises are the angry birds of crisis management. On one hand, they unfold before your very eyes and you just can’t look away. On the other, they keep returning in a different form [...]
Barra’s Humanity Begins to Rebuild Public Trust in GM
GM's Mary Barra shows the value of authentic apology in crisis recovery.
One to Brag About
Our blog post on the importance of employee communications during a crisis was recently featured in ragan.com, one of the industry’s true thought leaders. That’s quite a feather in [...]
