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    Archives

    Monthly Archive for: "August, 2014"
    7 Lessons for Managing Social Media Crises
    By Andrea Obston
    In Crisis Management, Reputation
    Posted August 29, 2014

    7 Lessons for Managing Social Media Crises

    Social media crises are the angry birds of crisis management.  On one hand, they unfold before your very eyes and you just can’t look away.  On the other, they keep returning in a different form [...]

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    Barra’s Humanity Begins to Rebuild Public Trust in GM
    By Andrea Obston
    In Crisis Management, Public Relations, Reputation
    Posted August 12, 2014

    Barra’s Humanity Begins to Rebuild Public Trust in GM

    GM's Mary Barra shows the value of authentic apology in crisis recovery.

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    One to Brag About
    By Andrea Obston
    In Crisis Management, From the Firm
    Posted August 1, 2014

    One to Brag About

    Our blog post on the importance of employee communications during a crisis was recently featured in ragan.com, one of the industry’s true thought leaders.  That’s quite a feather in [...]

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    Recent Posts
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    • Marketing to Seniors May 18, 2021
    • The Seven Faces of Zoom March 31, 2021
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