At the heart of every crisis is a reputation iceberg. One that may sink the ship right away or punch a tiny hole that will eventually swamp the boat. If you don’t seize the wheel right after [...]
Know the difference between an incident and a crisis and respond accordingly. Tips of both responses.
Crafting the Crisis Plan – Part II In a crisis, you need to know who you need to tell and what you’re going to tell them. The “who” are your stakeholders. These are the people who care if your [...]
“Build it before they come.” That’s the recipe for success in crisis response. The “it” is your crisis team and experience has taught me that companies that weather crisis the best have their [...]
Want to do more than live through your next networking event? Why not approach it as the key to some valuable professional relationships that can do your practice good in the future?
[UPDATE: A version of this post appears in the Feb. 23, 2015 Hartford Business Journal] Crises happen. And the ones that are the toughest to recover from are those that smolder for a while before [...]
For those of us who love a good crisis, 2014 was a very good year. CEOs offering $1 million for dirt on an unfriendly reporter; company leaders crying foul when their private actions go [...]