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This week’s posts cover crises that went from Rio to Silicon Valley to Canonsburg, Pennsylvania.  Strap on your seat belts for another ride through our Chronicle of Crises 2016.   Ryan [...]

At the heart of every crisis is a reputation iceberg. One that may sink the ship right away or punch a tiny hole that will eventually swamp the boat.  If you don’t seize the wheel right after [...]

Know the difference between an incident and a crisis and respond accordingly. Tips of both responses.

Not all incidents are crises.  And knowing the difference will shape the way you react (or overreact). Let’s face it the pace of our world pushes us to categorize every blip, every executive [...]

Twitter impostors pose a new kind of reputation-damaging crisis.

Crafting the Crisis Plan – Part II In a crisis, you need to know who you need to tell and what you’re going to tell them. The “who” are your stakeholders.  These are the people who care if your [...]

How’s your crisis communications plan?  If you said nonexistent you’re in good company. More than 40 percent of companies worldwide have no crisis communications plans and only one in three [...]

“Build it before they come.” That’s the recipe for success in crisis response. The “it” is your crisis team and experience has taught me that companies that weather crisis the best have their [...]

[UPDATE: A version of this post appears in the Feb. 23, 2015 Hartford Business Journal] Crises happen. And the ones that are the toughest to recover from are those that smolder for a while before [...]

The most dangerous time is the aftermath of any crisis. That’s when everyone is trying to put it behind them, move on and pretend it never happened. Once you’ve lived through a crisis all [...]