Rebuilding USA Gymnastics’ Reputation Will Take Decades – If Ever
The tragedy of USA Gymnastics will not end when Larry Nassar goes to jail. In fact, the destruction of the organization’s reputation has just begun.
What a $1 Billion+ Drop in Stock Taught United Airlines
The shock waves caused by United Airlines’ forcible eviction of a passenger from an overbooked flight have been heard around the world. But somehow they’ve bypassed the board room of United Airlines.
4 New Challenges That Threaten Your Crisis Plans in 2017
With a new year come new challenges to your company’s reputation and the plans you have for protecting it in a crisis. Here are four boogey men lurking behind the rocks that could do some real [...]
End-of-Year Crisis Review – Lessons from 2016
The year 2016 was a head-scratcher. Nothing went as expected. Elections in the US and Britain left pundits with open mouths. A product that took the social media world by storm – Vine – is headed [...]
The Presidential Election and the Stories We Tell Ourselves
Here’s one pillar of truth that will be left standing in the wreckage of the 2016 Presidential campaign: We believe anything that fits in with what we think we already know. Think of it as the [...]
5 Communications Lessons from Rio
Rio…those three letters say more about a troubled brand than just about any others. Whether it’s Zika, political corruption, athletes bowing out, flawed doping oversight or a tottering economy, [...]
A New Kind of Crisis – The Simmering Crisis
The Simmering Crisis. It’s the crisis that threatens to boil over or fizzle out. You just don’t know. But you have to prepare for it while you wait. The Simmering Crisis can hang around for [...]
When is a Crisis NOT a Crisis?
Not all incidents are crises. And knowing the difference will shape the way you react (or overreact). Let’s face it the pace of our world pushes us to categorize every blip, every executive [...]
Know Who You’ll Tell and How You’ll Tell It: The Keys to Crisis Planning
Crafting the Crisis Plan – Part II In a crisis, you need to know who you need to tell and what you’re going to tell them. The “who” are your stakeholders. These are the people who care if your [...]
Crafting the Practical Crisis Communications Plan
How’s your crisis communications plan? If you said nonexistent you’re in good company. More than 40 percent of companies worldwide have no crisis communications plans and only one in three [...]
