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    Archives

    Tag Archives for: "apologies"
    What a $1 Billion+ Drop in Stock Taught United Airlines
    By admin
    In Crisis Management, In the News, Public Relations, Reputation
    Posted April 12, 2017

    What a $1 Billion+ Drop in Stock Taught United Airlines

    The shock waves caused by United Airlines’ forcible eviction of a passenger from an overbooked flight have been heard around the world. But somehow they’ve bypassed the board room of United Airlines.

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    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up
    By admin
    In Crisis Management, Reputation
    Posted March 15, 2017

    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up

    Some crises are meant to be embraced. What started out as an “oops” can actually turn into an opportunity. The screw-up at the Oscars is a great example and a good lesson in reputation recovery [...]

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    End-of-Year Crisis Review – Lessons from 2016
    By admin
    In Crisis Management, In the Media, Public Relations, Reputation
    Posted December 6, 2016

    End-of-Year Crisis Review – Lessons from 2016

    The year 2016 was a head-scratcher. Nothing went as expected. Elections in the US and Britain left pundits with open mouths. A product that took the social media world by storm – Vine – is headed [...]

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    What I Learned from Melissa Harris-Perry
    By Andrea Obston
    In Crisis Management, Reputation
    Posted January 6, 2014

    What I Learned from Melissa Harris-Perry

    Recovery Starts with an Apology.  And Melissa Harris-Perry’s recent apology showed us the way. If ever you want to see class, understanding and the right way to handle a misstep, I suggest you [...]

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    The Good, Bad and the Ugly of Apologies
    By Andrea Obston
    In Crisis Management, In the Media, Public Relations
    Posted March 19, 2012

    The Good, Bad and the Ugly of Apologies

    What do Rush Limbaugh, Fed Ex and Penn State have to teach us? That a good apology is worth its weight in gold and a bad apology can fall on you like a bag of manure... [

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