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The shock waves caused by United Airlines’ forcible eviction of a passenger from an overbooked flight have been heard around the world. But somehow they’ve bypassed the board room of United Airlines.

Some crises are meant to be embraced. What started out as an “oops” can actually turn into an opportunity. The screw-up at the Oscars is a great example and a good lesson in reputation recovery [...]

The year 2016 was a head-scratcher. Nothing went as expected. Elections in the US and Britain left pundits with open mouths. A product that took the social media world by storm – Vine – is headed [...]

Recovery Starts with an Apology.  And Melissa Harris-Perry’s recent apology showed us the way. If ever you want to see class, understanding and the right way to handle a misstep, I suggest you [...]

What do Rush Limbaugh, Fed Ex and Penn State have to teach us? That a good apology is worth its weight in gold and a bad apology can fall on you like a bag of manure... [