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    Archives

    Tag Archives for: "apology"
    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up
    By admin
    In Crisis Management, Reputation
    Posted March 15, 2017

    How to Recover Your Reputation After 32.9 Million People Saw You Screw Up

    Some crises are meant to be embraced. What started out as an “oops” can actually turn into an opportunity. The screw-up at the Oscars is a great example and a good lesson in reputation recovery [...]

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    When An Apology is Due— Just Do It!
    By Andrea Obston
    In Crisis Management, Reputation
    Posted July 3, 2013

    When An Apology is Due— Just Do It!

      Kudos to Adecco for demonstrating what a smart company does when they mess up (see Ragan’s PR Daily) The company launched a contest called “Around the World in 80 Jobs” that [...]

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    Lessons From Netflix Show What Not To Do
    By Andrea Obston
    In In the Media, Public Relations
    Posted September 26, 2011

    Lessons From Netflix Show What Not To Do

    Poor Netflix. First they announce a 60 percent price hike in July, causing a mass exodus of 1 million users. Then, the company who made its name on providing good, fast entertainment waits a good, [...]

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