How’s your crisis communications plan? If you said nonexistent you’re in good company. More than 40 percent of companies worldwide have no crisis communications plans and only one in three [...]
[UPDATE: A version of this post appears in the Feb. 23, 2015 Hartford Business Journal] Crises happen. And the ones that are the toughest to recover from are those that smolder for a while before [...]
The key to successful reputation management in the face of crisis is to have a crisis plan in place before you need it. That plan establishes a clear path to follow and sets up early warning [...]