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This article was featured in the Hartford Business Journal on September 9th, 2013. Click here for the pdf version.  “Let’s hold a press conference” , “Let’s call in the board”,  “Did anyone tell [...]

Since the docking of Carnival Cruise Line’s Triumph, the conversation has shifted from “ain’t it awful?” to the sinking of the company. And, while #cruisefromhell is no longer trending and [...]

Bad timing, bad tweeting and bad decisions dominated the crisis landscape in 2012. That was bad for companies, but good for those of us who are life-long learners in crisis management…[