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Crafting the Crisis Plan – Part II In a crisis, you need to know who you need to tell and what you’re going to tell them. The “who” are your stakeholders.  These are the people who care if your [...]

How’s your crisis communications plan?  If you said nonexistent you’re in good company. More than 40 percent of companies worldwide have no crisis communications plans and only one in three [...]

People don’t trust you.  More pointedly, they don’t trust your business.  That’s what a number of surveys are telling us and the impact of that loss of trust can and will show up on your bottom [...]