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    The Good, Bad and the Ugly of Apologies
    By Andrea Obston
    In Crisis Management, In the Media, Public Relations
    Posted March 19, 2012

    The Good, Bad and the Ugly of Apologies

    What do Rush Limbaugh, Fed Ex and Penn State have to teach us? That a good apology is worth its weight in gold and a bad apology can fall on you like a bag of manure... [

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